Refund policy
Returns + Exchanges
Many redpaddle products are made to order especially for you. Because we do not carry large quantities of pre-printed inventory, we are unable to accept returns or exchanges for change of mind, colour selection or incorrect sizing.
We encourage you to review our Size Guide + Care before ordering and compare the measurements with a favourite garment you already own.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted or different from what you ordered, contact us at returns@redpaddle.ca within 7 days of delivery.
Please include your order number, a brief description of the issue and a photograph of the item.
If an item is damaged, defective, misprinted or incorrect, we will arrange a replacement or refund at no additional cost to you. If the item needs to be returned, we will provide return instructions and cover the return shipping cost.
Sizing
Because our apparel is produced to order, we are unable to guarantee returns or exchanges due to incorrect sizing.
Please review our Size Guide + Care before ordering. If you are unsure about sizing, contact us before placing your order and we will be happy to help.
Custom + Personalized Products
Custom and personalized products are made specifically for you and are final sale.
Please review all names, wording, colours, artwork and other customization details carefully before approving your order.
If a custom item arrives damaged, defective or has been produced incorrectly by us, please contact us and we will make it right.
Final Sale Items
We cannot accept returns or exchanges on:
- Custom or personalized products
- Items marked Final Sale
- Limited-edition items
- Gift cards
Refunds
If a refund has been approved, we will notify you once it has been processed. Refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since we approved your refund, please contact returns@redpaddle.ca.
Questions before ordering? We’re happy to help. Contact us before placing your order if you have questions about sizing, products or customization.