Shipping policy

Shipping Policy

Processing + Delivery

Many redpaddle products are made to order especially for you.

Orders typically begin processing within 1–2 business days after your order is placed, excluding weekends and holidays. You will receive an order confirmation by email, followed by a shipping notification once your order is on its way.

Because many of our products are produced to order, please allow up to 21 days from the date of purchase for delivery. Most orders arrive sooner, but production and shipping times can vary depending on the product, destination and time of year.

Shipping Within Canada

Shipping charges are calculated based on your order and delivery location and will be displayed at checkout.

Once your order has shipped, you will receive an email containing tracking information when available.

International Shipping

International shipping rates are calculated and displayed at checkout where available.

International orders may be subject to import duties, taxes, customs charges or other fees once the shipment reaches the destination country. These charges are not included in your redpaddle purchase and are the responsibility of the customer.

Tracking Your Order

When your order ships, we will send you a confirmation email with a tracking number, when tracking is available.

Please allow up to 48 hours for tracking information to begin updating after you receive your shipping confirmation.

If your tracking has not updated for several days, or your order has not arrived within the expected delivery window, contact us at customerservice@redpaddle.ca with your name and order number and we will be happy to look into it.

Delays

Occasionally, production, carrier or weather delays may occur that are outside our control. If we become aware of a significant delay affecting your order, we will do our best to keep you informed.

Questions?

Have a question about your order or delivery? Contact us at customerservice@redpaddle.ca and we’ll be happy to help.